Privacy Policy

Privacy Policy of The Rainforest Company GmbH

We collect and use your personal data exclusively within the framework of the data protection regulations of the Federal Republic of Germany. These are in particular the provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

Our employees and representatives are obliged to comply with the data protection regulations in accordance with the legal requirements.

In the following we inform you about the type, scope and purpose of the collection and use of personal data. You can access this information at any time on our website.

Who processes your data?

The Rainforest Company GmbH, Schönhauser Allee 44, 10435 Berlin, Germany, is the responsible data processing center in terms of the Federal Data Protection Act.

What rights do you have and where can you assert them?

  1. Right of withdrawal

    You have the right to revoke your consent to the collection and use of personal data at any time with effect for the future.

  2. Right of access to information

    You have the right to request information about the data stored about you or your pseudonym. Upon your request, the information can also be provided electronically.

  3. Right to deletion, blocking or correction

    As a data subject, you have the following rights:

     in accordance with Art. 15 of the DSGVO, the right to request information about your personal data processed by us to the extent described therein;

    • according to Art. 16 DSGVO the right to demand the immediate correction of incorrect or completion of your personal data stored with us;

    • according to Art. 17 DSGVO the right to demand the deletion of your personal data stored with us, as far as further processing

    - to exercise the right to freedom of expression and information;

    - to fulfil a legal obligation;

    - for reasons of public interest; or

    - to assert, exercise or defend legal claims

    is required;

    • pursuant to Art. 18 DSGVO, the right to demand the restriction of the processing of your personal data, provided that

    - the correctness of the data is disputed by you;

    - the processing is unlawful, but you object to its deletion;

    - we no longer need the data, but you need it to assert, exercise or defend legal claims or

    - you have lodged an objection to the processing in accordance with Art. 21 DSGVO

    • according to art. 20 DSGVO the right to receive your personal data, which you have made available to us, in a structured, common and machine-readable format or to request the transfer to another responsible person;

    • pursuant to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

  4. Contact point

    To exercise your above rights of revocation, information, deletion, blocking or correction of your data, please contact The Rainforest Company GmbH, Schönhauser Alee 44, 10435 Berlin, Germany, by mail or by e-mail to . The use of your aforementioned rights is free of charge for you.

What information does The Rainforest Company collect from you?

  1. Collection and use of non-personal (anonymous) data for internal system and statistical purposes
    When accessing our website, your Internet browser automatically transmits data (e.g. date and time of access, URL (address) of the referring website, accessed file, amount of data sent, browser type and version, operating system, IP address) to our server for technical reasons.

    If you do not enter any data when using our website, the retrieval of information from our website is anonymous for you.

  2. Collection and use of personal data
  • Data for the fulfilment of contracts: Personal data (e.g. name, e-mail address) will only be collected and used by us if you enter this data in an input field on our website or send it to us by e-mail. The stored personal data will be used for contract fulfillment and processing of your requests. After complete processing of the contract and complete payment of the purchase price, your data will be stored with regard to tax and commercial law retention periods, and deleted after these periods have expired. This does not apply if you have expressly consented to the further use of your data.
  • E-mail advertising with newsletter subscription

    If you register for our newsletter, we will use the data required for this purpose or provided separately by you to send you our e-mail newsletter on a regular basis on the basis of your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO.

    You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using a link provided in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.

  • Data for the customer account: When you create a customer account using the "Customer Registration" function, your data will be permanently stored in The Rainforest Company's customer database. You can request the deletion of your customer data and your customer account at any time. As far as you have given your consent to receive promotional information when setting up your customer account, The Rainforest Company will use the data you provided for promotional purposes. This consent is voluntary and you can revoke it at any time with effect for the future.

  • Customer reviews: The Rainforest Company offers you the possibility to write your own reviews on the articles offered on the website (customer reviews). The publication of your customer review is anonymous or under the name (or nickname) you entered in the form field provided for this purpose. In order to submit a customer rating, it is also necessary to provide a valid e-mail address. This e-mail address is only used to contact you if you have any questions regarding your rating. This e-mail address will not be published and will not be given to third parties.

    If you have registered for a customer account with The Rainforest Company, you have the possibility to delete the rating in your customer account at any time. To do so, you must be logged in to your customer account before submitting your review.

    The customer rating can be published in all online stores of The Rainforest Company  GmbH and its subsidiaries.

  • Contact via contact form
    The information and contact details you provide will be used to contact you when you contact us, to communicate about this and to process your request.

    3. Geo-Localization

    By means of geo-localization, it is technically possible to narrow down the location of the Internet user by means of the IP address. To enable you to see immediately the offers and articles of The Rainforest Company Shop closest to your place of residence, your IP address is collected and used for the purpose of geolocalization. A storage of the IP address beyond the end of the usage process does not take place for the purpose of geolocalization.

In what cases do third parties have access to your data?

    1) Transfer for order processing

    To the extent necessary to execute the contract with you, we also commission other companies and individuals to perform tasks for The Rainforest Company. An example of this is the contracted transport company, which receives your contact information (e.g. name, address, telephone number, e-mail address) in addition to your order information for this purpose.

    We also use service providers for so-called fulfillment services. These include, for example, order acceptance, picking, packaging, shipping, cancellation processing or returns management. These service providers also receive your order and contact data.

    If you have ordered an installation together with your purchase, we will pass on your order and contact details to the corresponding installer or manufacturer, who will then coordinate the installation dates and the delivery of the houses for us.

    We also offer you the possibility of shipment tracking, which allows you to check the current status of your shipment at any time.

    In some cases we also use service providers for hardware maintenance, software maintenance and the provision of technical services, who may then come into contact with your data.

    These service providers will only have access to personal information that is necessary to perform their respective functions. These service providers are prohibited from using your personal information for any other purpose. To the extent required by law, contractual agreements have been concluded with these service providers to protect your personal information.

    2) Transfer for payment processing

    We pass on your payment data to the commissioned credit institution or the respective payment service provider in the course of processing payments. As far as you have registered as a customer with your customer account, you have the possibility to deposit a payment method also for further purchases (activation of express payment) and thus accelerate future order processes. In this case, the payment service provider stores your data in encrypted form for future orders so that no new data entry is required for subsequent orders.

    You can cancel or change this setting at any time in your customer account under "My data".

    3) Passing on for the sending of advertising material

    For the purpose of sending advertising material, we pass on your data to external service providers. Your data will not be forwarded to third parties for external advertising purposes.

    4) Passing on to public authorities or by court order

    By order of the competent authorities, we must provide information about personal data (inventory data) in individual cases, insofar as this is necessary for the purposes of criminal prosecution, for averting danger, for fulfilling the legal tasks of the constitution protection authorities or the military counterintelligence service or for enforcing intellectual property rights.

    5) Social Plugins

    We do not integrate social plugins into our website to protect your privacy when you visit our website. We have only included graphic links from social network providers (e.g. in our website. This makes it impossible for your browser to establish a direct connection with the server of the social network provider. The Rainforest Company Deutschland GmbH is not liable for the privacy policies and procedures of the linked sites.

    6) Web analysis

    In order to constantly improve and optimize the content of our site and its usability, we use analysis technologies from Webtrends Inc. with the product "Webtrends Analytics", as well as Google Inc. with the product "AdWords Conversion Tracking". Thereby the session and interaction data of the website visitors are collected and statistically evaluated. For this

    Cookies are used for this purpose. The session and interaction data are at no time processed in a personal form, but only anonymously.

    In some cases, analysis data is transferred to a server of the respective analysis service in an EU member state or outside the EU (e.g. in the USA) and stored. The information may be transferred to third parties if this is legally permissible or if third parties process this data on behalf of our service provider. Neither we nor the web analysis services will link your IP address to other data stored by us or the service provider. The website uses the following analysis services:

    • web trends analytics
      Our website uses the web analysis service "Webtrends Analytics" of the company Webtrends Inc. for statistical purposes as well as for the user-oriented design of our web offers. You can object to the collection and storage of data at any time with effect for the future by using the following opt-out link

    • Google
      Google Adwords Conversion Tracking uses cookies that enable an analysis of the use of the website. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

      By using this website, you agree to the processing of the data collected about you by Google in the manner described above and for the aforementioned purpose. If you wish to deactivate Google Analytics in your browser, you can download a corresponding add-on here:

    8) Google reCAPTCHA

    For the protection of internet forms we also use the reCAPTCHA service of the company Google Inc. ("Google") from the USA. This service includes the transmission of your IP address and possibly other data to Google, which are required for the reCAPTCHA service. For this data the divergent data protection regulations of the company Google are applied. Further information about the privacy policy of Google Captcha can be found here:

    What is it about cookies?

    Cookies are small text files which are stored by your browser and serve to make the website more user-friendly, more effective and safer. Cookies do not damage your computer and do not contain viruses. You can prevent the installation of cookies by adjusting your browser software accordingly.

    Our online presence uses such cookies. No personal data about you is collected through the cookies used. In particular, the cookies save your selected settings, such as the currently active user account, the shopping cart or the watch list. Furthermore, cookies are also used by us for statistical purposes. We would like to point out that by preventing the installation of cookies you may not be able to use all the functions of our website.

    What does The Rainforest Company do for data security?

    Our website and the associated IT systems are protected by technical and organizational measures against access and modification of your data by unauthorized persons as well as against loss and destruction.

    Your communication with our website is exclusively encrypted so that the transfer of personal data is protected. You can recognize the encryption by a "closed lock" in the status bar of your browser.

    When paying by credit card, an additional security feature is used by requesting the so-called credit card verification number during the ordering process. We use the 3D-Secure Code. You can find more information about the 3D-Secure Code here.

    We attach great importance to the security of our platform and deal intensively with security issues already in the development phase.

    Should you nevertheless encounter potential security gaps, please inform us as soon as possible! Please send us a description of the vulnerability as detailed as possible to Please also send us the exact URL and a description how the vulnerability was found - ideally with a screenshot, etc.

    Public directory of procedures

    The German Federal Data Protection Act stipulates in § 4g BDSG that the data protection officer must make the information required in § 4e BDSG available to everyone in a suitable manner upon request. We comply with this obligation voluntarily and make this information publicly available without an individual application on your part. If you have any questions regarding the public directory of procedures or for further information in this regard, please write to the address of The Rainforest Company GmbH or to:

    1. name of the responsible body:

    The Rainforest Company GmbH, Schönhauser Allee 44, 10435 Berlin

    Local Court 14057 Charlottenburg (Berlin), Commercial Register Number HRB 185777 B

    Management: Albana Rama

    2. data processing manager:

    Jan-Philipp Sasse

    3. purpose of data collection, processing or use:

    The purpose of the company is the operation of the online store.

    The company is entitled to carry out all transactions that appear suitable to directly or indirectly promote the purpose of the company or that are otherwise related to it. In particular, the Company may establish, acquire or participate in companies of the same type or related industries in Germany and abroad and establish branch offices.

    The collection, processing and use of personal data is carried out in order to perform the activities listed above.

    4. affected group(s) of persons

    Customers Employees Suppliers Interested parties Service providers

    5. data or categories of data:

    Customer data, address data and data for personnel administration and control, for communication as well as for processing and control

    6. recipients or categories of recipients to whom the data may be communicated

    Internal bodies involved in the execution of the relevant business processes, such as purchasing, sales, marketing, accounting and human resources.
    Public bodies such as social security institutions and tax authorities in the case of overriding legal provisions. External contractors (service providers) in accordance with § 11 BDSG to fulfill the above-mentioned purposes or in accordance with the permissible states of the BDSG (§§ 28 ff BDSG).

    7. standard periods for the deletion of data:

    The legislator has enacted a variety of retention periods and obligations. After expiry of the periods, the corresponding data is routinely deleted. Data that is not subject to retention periods and obligations is deleted when its retention is no longer required to fulfill the activities mentioned under 5.

    8. planned data transfer to third countries:

    A transfer to third countries does not take place and is not planned.

    Are there further questions?

    For all inquiries regarding your data or the data protection of The Rainforest Company Deutschland GmbH, our company data protection coordinator, Mr. Sasse, is at your disposal for information. You can reach him by mail at the address - The Rainforest Company GmbH, Schönhauser Allee 44, 10435 Berlin - or by e-mail at

    Status of the data protection declaration: 03.04.2020

    The Rainforest Company GmbH, Schönhauser Allee 44, 10435 Berlin